Policies

Confidentiality Policy

Sanpio Practice

Your Privacy and Confidentiality

Confidentiality is fundamental to the therapeutic relationship at Sanpio Practice.

I aim to provide a safe, respectful and non-judgemental environment where you can speak openly and honestly, knowing that what you share is treated with care and respect.

Everything discussed during therapy sessions is held in confidence. This includes personal experiences, thoughts, feelings, relationships, family circumstances and any other information shared as part of our work together.

Your personal information and therapeutic records are stored securely and will not be shared with other individuals or organisations without your consent, except in the limited circumstances outlined below.

When Confidentiality May Need to Be Broken

Although confidentiality is respected at all times, there are exceptional circumstances where information may need to be disclosed to protect someone’s safety or meet a legal obligation.

These circumstances may include:

• Risk to your life: Where there is a serious concern that you may be at risk of suicide or serious self-harm.
• Risk to another person: Where there is a serious and credible concern that another individual may be at risk of significant harm.
• Safeguarding concerns: Where there is information suggesting that a child or vulnerable adult may be experiencing abuse, neglect or serious harm.
• Legal requirements: Where disclosure is required by law, including a valid court order.
• Serious threats to public safety: Where there is a compelling reason to disclose information to prevent serious harm.

In such circumstances, I may need to share relevant information with appropriate professionals or authorities, such as emergency services or safeguarding organisations.

Wherever possible and appropriate, I will discuss this with you before sharing information. Only information necessary to address the concern will be disclosed.

Professional Supervision

To maintain safe, ethical and effective practice, I undertake professional supervision.

Supervision provides an opportunity to reflect on therapeutic work, consider ethical issues, review professional boundaries and ensure that clients receive an appropriate standard of care.

Where client work is discussed in supervision, identifying information will be kept to a minimum and anonymised wherever possible. Confidentiality remains an important responsibility within this process.

Your Right to Ask Questions

You are welcome to ask questions about confidentiality at any point during our work together.

I believe that trust, openness and mutual respect are essential to the therapeutic relationship, and I want you to feel informed and comfortable about how your information is handled.

Cancellation & Booking Policy

Sanpio Practice

Booking Deposit

A £10 deposit is required to secure all appointments. This deposit is deducted from the total session fee and is not an additional charge.

Cancellations and Rescheduling

Clients are asked to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.

• Cancellations made with at least 24 hours’ notice will qualify for a refund or transfer of the deposit.
• Cancellations made with less than 24 hours’ notice will normally result in the deposit being retained.
• Failure to attend a scheduled appointment without notice will normally result in the deposit being retained.

Any deposit retained will be proportionate to the circumstances and reasonable losses incurred.

Exceptional Circumstances

We understand that unexpected circumstances can arise. Where there are exceptional situations, such as sudden illness or emergencies, clients are encouraged to get in touch so that we can consider the circumstances fairly.

Practitioner Cancellations

If Sanpio Practice needs to cancel an appointment, clients will be offered an alternative appointment or a full refund of their deposit.

Online and Distance Bookings

Where appointments are booked online or by telephone, applicable consumer cancellation rights, including statutory cooling-off rights, will be respected. Where a client requests that a service begins within a statutory cancellation period, the appropriate consent and acknowledgement will be obtained.

Agreement

By booking an appointment with Sanpio Practice, clients acknowledge that they have read and understood this policy.

Thank you for respecting the time and commitment involved in providing a professional therapeutic service.